Refund policy
We want you to be completely happy with every order from Bellamie. If something is not right, here is how returns work.
30-day return window
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, with all parts and packaging. A receipt or order number is required.
How to start a return
Email contact@bellamie.store (or message us on WhatsApp at +1 307-202-5859) with your order number. We will confirm eligibility and send return instructions. Items sent back without first requesting a return will not be accepted.
Return shipping costs are the customer's responsibility unless the return is due to our error (damaged, defective, or incorrect item).
Damaged, defective, or incorrect items
Please inspect your order on arrival. If it is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos or a short video of the item and packaging. We will replace it or refund you at no cost.
Orders that do not arrive
If your order has not arrived within 30 business days of dispatch, contact us and we will reship it or refund you in full, at your choice.
Refunds
Once we receive and inspect your return we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please allow extra time for your bank or card issuer to post the refund.
Cancellations
You may cancel an order within 12 hours of placing it by emailing contact@bellamie.store with your order number. After 12 hours the order may already be in preparation and can no longer be cancelled.
Exchanges
The fastest way to get a different item is to return the product you have and place a new order once the return is accepted.
Exceptions
Sale items and gift cards are final sale unless they arrive damaged or defective.
Contact
Email: contact@bellamie.store · Phone / WhatsApp: +1 307-202-5859 Bellamie is operated by BEAWART LLC, 30 N Gould St #48852, Sheridan, WY 82801, United States